Help Wanted: Café Manager in Zanzibar

The experience of a lifetime might just be waiting for you in Zanzibar: You’ve likely heard about Songwa  Estates, the coffee farm in Tanzania that La Marzocco, Mahlkönig, and Probat jointly work with and take groups on tours of. The owner of the farms, a gentleman named Hans, also owns a few, lovely boutique hotels and cafés in other parts of East Africa, including an absolutely breathtaking one in Zanzibar called the Zanzibar Coffee House. And it’s now hiring.

Zanzibar is located off the coast of Tanzania in Southeasters Africa.
Zanzibar is located off the coast of Tanzania in Southeasters Africa.

Here’s the official advertisement for the job:

For our up-market Boutique Hotel in Zanzibar, we are looking for a new Team Member/Manager as of October 2014. You have an education in Hotel/Restaurant or a degree in communication or similar. Not less than 1 year work experience in Hotel/Tourism industry. You are a calm, communicative and respectful person and a team player. Please send your CV with covering letter and photo to

More details about what the owner is looking for:

Terms of Reference Zanzibar Coffee House Manager

(jointly with assistant manager)

 Guest Relations

Personal Meet and Greet of guests

Support for excursions

Follow-up on guest requests

Ensuring total comfort


Staff Management

Daily personal & supportive contacts with the employees

Annual review of staff contracts

Work quality control / maintenance of work standards

Staff feedback / monthly staff meetings

Salary payments / social contribution handling



Daily review/consolidation of finances with Assistant manager

Consolidation of daily coffee shop sales/coffee sales/guest payments

Administration of purchases and expenses

Statutory routine monthly payments:

  • ZSSF
  • Hotel levy
  • Income tax
  • Municipalities

Follow-up of payments of roast coffee clients

Cash listing

Debtors listing & follow up



Daily review of hotel reservation register

Administration of Invoices

Preparing routine operative documents (daily coffee shop sales, telephone log, purchases listing, kitchen production listing, guest registration document

Monthly report to directors



General questions

Availability enquiries

Guest Bookings

Proforma invoices

Registration of bookings

Regular correspondence (e-mail & phone) with directors, partners



Handling and making regular entries into Coffee House Facebook

Answering/commenting of Trip Advisor postings

Review and suggest changes/updating of coffee house website

Propose promotional and marketing actions



Building maintenance administration

Weekly room checklist supervision

Implementation of annual maintenance plan (during May when house is closed)



Quality assurance

Products rotation and innovation

Menu adaptation

Hygiene assurance



Stock management

Orders control

Sales records/customer contacts


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